Empresa ou Contato:e-Core
Data de Criação da Oferta:25/06/2015
OFERTA NÃO ESTÁ MAIS ATIVA
Oferta
When Atlassian customers such as NASA, LinkedIn and Facebook need a solution, there are you to help. This role is part of our Enterprise Support team, which is focused on providing the advanced support and product expertise to Atlassian's largest customers. You will be a level III support engineerproviding technical solutions and aiming for the greatest customer satisfaction. You will perform triage, root cause analysis, debugging and troubleshooting across one-to-many Atlassian products. As part of the team you will receive on-boarding training to make you an expert in one to many of our products, system technologies, and network technologies. In this role, you will lead and participate in customer facing calls helping to communicate progress updates, action plans, and resolution details. As Premier Support Technical Lead you're very good at: Team work Logical decision making on complex support and services issues Triage of issues Analysing and Solving problems (tough ones) Prioritize multiple projects and assess risk quickly Written and spoken English (advanced level) As a Premier Support Technical Lead you know: Computer Networks Databases Application Servers Linux (extra points for knowing the name of the penguin) LDAP SSL Debugging and detailed troubleshooting (including analyzing thread dumps and heap dumps) We consider Extras: Programming skills Git, SVN, Mercurial Continuous Integration
(51) 3024-0730 - info@alfamidia.com.br - Porto Alegre/RS