Empresa ou Contato:e-Core
Data de Criação da Oferta:09/01/2014
OFERTA NÃO ESTÁ MAIS ATIVA
Oferta
Responsibilities The Team Lead role is a dynamic leadership role within Support overseeing anywhere from 4-10 Support and Senior Support Engineers. Here are some of the responsibilities of the role: Drive the Support strategy within their team, and in partnership with Team Leads from other regions. Mentor and provide one-on-one job coaching focused on continuous improvement and development. Recruit and hire new team members Foster the Atlassian Support culture within their team. Maintain a high performing team with a can-do attitude Manage and own day-to-day operations of the regional product queue Ensure team addresses issues within our defined SLAs Provide project management guidance and facilitate work with Support Projects team Handle customer escalations Set and meet team objectives each quarter. Empower the individuals in their team to strive for excellence. Engage with other Team Leads, ensure experiences are shared and teams work collaboratively when required. Employ creative ways to run their teams to ensure operational and individual objectives are met. Operate daily with a sense of urgency to get things done Skills/Experience A great candidate can hit that sweet spot as a strong people manager who is customer-focused, with a technical and troubleshooting background. They have a lust to stay ahead of their team by learning what's new in the industry and are able to empower their teams through coaching and mentoring. You're great fit if you have: 2-3 years experience managing people in customer service and/or technical roles Excellent analytical capabilities Ability to build strong, high-performing teams Ability to improve operations processes and drive change Inspiring and motivational leader Superior creative and innovative problem-solving skills Wide experience of successful and failed projects Effectively prioritize and delegate work Operating Systems knowledge (Linux, OS X and/or Windows) 1-2 years experience technical troubleshooting for customers Familiarity with databases and demonstrated SQL experience Bachelor's Degree in Computer Science or equivalent demonstrated experience Existing experience with Atlassian products a bonus Moxy, charm, energy, humor and guts Experience driving projects that improve operational efficiency, customer satisfaction and create a proactive customer environment Extensive experience supporting customers Local de Trabalho: Porto Alegre Contratação: CLT + Benefícios
(51) 3024-0730 - info@alfamidia.com.br - Porto Alegre/RS