Empresa ou Contato:RANDSTAD TECHNOLOGIES
Data de Criação da Oferta:07/11/2013
OFERTA NÃO ESTÁ MAIS ATIVA
Oferta
Drive the Support strategy within their team, and in partnership with Team Leads from other regions. Mentor and provide one-on-one job coaching focused on continuous improvement and development. Recruit and hire new team members. Maintain a high performing team with a can-do attitude. Manage and own day-to-day operations of the regional product queue. Ensure team addresses issues within our defined SLAs Requisitos: : 2-3 years experience managing people in customer service and/or technical roles. Excellent analytical capabilities. Ability to build strong, high-performing teams. Ability to improve operations processes and drive change. Inspiring and motivational leader. Superior creative and innovative problem-solving skills. Wide experience of successful and failed projects. Effectively prioritize and delegate work. Operating Systems knowledge (Linux, OS X and/or Windows). 1-2 years experience technical troubleshooting for customers. Familiarity with databases and demonstrated SQL experience. Bachelor's Degree in Computer Science or equivalent demonstrated experience. Existing experience with Atlassian products a bonus. Moxy, charm, energy, humor and guts. Experience driving projects that improve operational efficiency, customer satisfaction and create a proactive customer environment. Extensive experience supporting customers A great candidate can hit that sweet spot as a strong people manager who is customer-focused, with a technical and troubleshooting background. They have a lust to stay ahead of their team by learning what's new in the industry and are able to empower their teams through coaching and mentoring.
(51) 3024-0730 - info@alfamidia.com.br - Porto Alegre/RS