2262 - Supporting Applications on Windows XP

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Conteúdo Programático
E-learning Oficial Microsoft: 2262: Supporting Users Running Applications on the Microsoft® Windows® XP Operating System

Curso online falado em inglês

In this course, you will learn to support users running applications on the Microsoft® Windows® XP operating system. You will learn about the job duties of the Desktop Support Technician (DST), and you will resolve a variety of common desktop operating system issues, including issues related to various applications running on Windows operating systems.

Modules & Lessons
Assessment Results

Course overview
Module Introduction

How to use this course

Course information

Exam preparation

Introduction to Supporting Users Running Applications on Windows XP
Module Introduction

Overview of Desktop Application Support
Lesson Introduction

The Role of the DST in Desktop Application Support

Sort Game: Skills Required for Desktop Application Support

Key Terms and Definitions in Desktop Application Support

Tools for Desktop Application Support

Selecting the Appropriate Tool

Self Test

The Windows System Architecture and Desktop Application Support
Lesson Introduction

What Is the Windows System Architecture?

Types of Environment Subsystems

What Is the Win32 Subsystem?

Self Test

Troubleshooting Application Installation Issues
Lesson Introduction

The Application Installation Process

System Changes Resulting from an Application Installation

What Is the Registry?

Common Causes of Application Installation Issues

Guidelines for Troubleshooting Application Installation Issues

Self Test

Lab: Introduction to Supporting Users Running Applications on Windows XP
Lesson Introduction

Scenario

Exercises

Lab Review

Module summary

Troubleshooting Desktop Application Support Issues
Module Introduction

Troubleshooting Win32 Applications
Lesson Introduction

What Are Win32 Applications?

What Are OLE and ActiveX?

What Are OpenGL and DirectX?

Tools for Troubleshooting Win32 Applications

Self Test

Troubleshooting Security Issues Related to Applications
Lesson Introduction

Types of Application Security Issues

What Are Security Updates?

How to Install Security Updates

Methods for Applying Security Updates

What Are Application Security Options?

Self Test

Protecting Against Virus Attacks
Lesson Introduction

Viruses, Worms, and Trojan Horses

General Precautions Against Virus Attacks

How to Configure Windows Firewall

Guidelines for Recovering from a Virus Attack

Self Test

Troubleshooting Application Compatibility Issues
Lesson Introduction

What Are Application Compatibility Issues?

How to Configure Application Compatibility

Common Causes of Application Compatibility Issues

Tools for Troubleshooting Application Compatibility Issues

Guidelines for Troubleshooting Application Compatibility Issues

Self Test

Troubleshooting MS-DOS-Based and Win16 Applications
Lesson Introduction

What Is an NTVDM?

How to Configure an NTVDM

What Is WOW?

Advantages and Disadvantages of Multiple NTVDMs

How to Start a Win16 Application in Its Own NTVDM

Guidelines for Troubleshooting MS-DOS-Based and Win16 Applications

Self Test

Lab: Troubleshooting Desktop Application Support Issues
Lesson Introduction

Scenario

Exercises

Lab Review

Module summary

Troubleshooting Issues Related to Internet Explorer
Module Introduction

Configuring and Troubleshooting General Settings
Lesson Introduction

How to Configure General Settings

Guidelines for Troubleshooting General Settings Issues

Self Test

Configuring and Troubleshooting Security and Privacy Settings
Lesson Introduction

What Are Cookies and ActiveX Controls?

What Are Web Content Zones?

How to Configure Security Settings

How to Configure Privacy Settings

Types of Security and Privacy Settings Issues

Self Test

Configuring and Troubleshooting Content Settings
Lesson Introduction

What Is Content Advisor?

What Are Digital Certificates?

Tools for Managing Personally Identifiable Information

Guidelines for Troubleshooting Content Settings Issues

Self Test

Configuring and Troubleshooting Connectivity Settings
Lesson Introduction

How to Configure a Dial-Up Connection

How to Configure a VPN Connection

How to Configure Internet Explorer to Use a Proxy Server

Guidelines for Troubleshooting Connectivity Settings Issues

Self Test

Configuring and Troubleshooting Program Settings
Lesson Introduction

How to Configure Internet Programs

How to Reset Web Settings

Self Test

Customizing Internet Explorer
Lesson Introduction

What Is the Information Bar?

How to Configure the Information Bar

How to Save a Password for a Specific Web Site

When to Synchronize Offline Web Pages

How to Configure Offline Web Page Synchronization

Self Test

Lab: Troubleshooting Issues Related to Internet Explorer
Lesson Introduction

Exercise: Troubleshooting Internet Explorer Issues Related to General Settings

Exercise: Troubleshooting Internet Explorer Issues Related to Security Settings

Exercise: Troubleshooting Internet Explorer Issues Related to Connectivity Settings

Exercise: Troubleshooting Internet Explorer Issues Related to Advanced Settings

Exercise: Troubleshooting Issues Related to Customizing Internet Explorer

Lab Review

Module summary

Troubleshooting Issues Related to Outlook
Module Introduction

Configuring Outlook to Use Exchange Server
Lesson Introduction

How Outlook and Exchange Server Work Together

How to Connect to Exchange Server Using Outlook

How to Remotely Connect to Exchange Server Using RPC over HTTP

How to Create and Synchronize an .ost File

How to Configure Outlook to Use Cached Exchange Mode

Common Issues in Troubleshooting Exchange Server Configuration

Self Test

Configuring Outlook Data
Lesson Introduction

How to Create and Troubleshoot .pst Files

How to Configure Junk-Mail Filters

How to Create Rules

How to Archive Data

How to Configure the Location for Storing Outlook Data

How to Import and Export Outlook Data

Self Test

Configuring Outlook for Internet E-Mail
Lesson Introduction

How to Create an Outlook Profile

How to Configure POP3, IMAP, and HTTP for E-Mail Services

Common Issues in Troubleshooting Mailbox Configuration

Self Test

Troubleshooting Outlook
Lesson Introduction

How to Repair Corrupt Outlook Data

Connection Status Fields

How to Check Connection Status

What Is RPCPing?

Self Test

Lab: Troubleshooting Issues Related to Outlook
Lesson Introduction

Scenario

Exercises

Lab Review

Module summary

Troubleshooting Issues Related to Office
Module Introduction

Configuring and Troubleshooting an Office Installation
Lesson Introduction

Methods, Sources, and Tools for Installing Office

Office Customization Options and Log Files

The Office Upgrade Process

How to Activate Office

Guidelines for Troubleshooting an Office Installation or Upgrade

Self Test

Configuring Office Security
Lesson Introduction

How to Apply Office Updates

How to Adjust Macro Security in Office

Guidelines for Troubleshooting Office Security

Self Test

Configuring Office Recoverability
Lesson Introduction

How to Add and Remove Office Components

How to Repair Office Applications

How to Recover Office Application Files

What Is AutoRecover?

How to Recover Office Application Files by Using AutoRecover

How to Prevent Data Loss by Using Shadow Copy

Self Test

Configuring Office Language Features
Lesson Introduction

What Are Office Proofing Tools?

How to Configure a Custom Dictionary

How to Add Office Language Packs

Troubleshooting Office Language Features

Self Test

Lab: Troubleshooting Issues Related to Office
Lesson Introduction

Exercise: Repairing Office and Recovering a Document

Exercise: Using Shadow Copy

Lab Review

Module summary

Troubleshooting Issues Related to Outlook Express
Module Introduction

Configuring Outlook Express for E-Mail
Lesson Introduction

How to Create, Test, and Troubleshoot an Account

Where Outlook Express Stores Data

How to Repair a Damaged Default Mail Folder

How to Back Up and Restore Default Settings

How to Create, Delete, and Modify an Identity

Guidelines for Troubleshooting E-Mail Issues

Self Test

Importing and Exporting Outlook Express Data
Lesson Introduction

Types of Data That Outlook Express Can Import and Export

How to Export Outlook Express Data

How to Import Outlook Express Data

Guidelines for Troubleshooting Issues with Importing and Exporting Data

Self Test

Configuring Outlook Express for Newsgroups
Lesson Introduction

What Are Newsgroups?

How to Create a Newsgroup Account

How to Subscribe to a Private Newsgroup

How to Configure Outlook Express as the Default Newsgroup Reader

Guidelines for Troubleshooting Newsgroup Issues

Self Test

Lab: Troubleshooting Issues Related to Outlook Express
Lesson Introduction

Scenario

Lab Exercises

Lab Review

Module summary